Client: A Leading Telecom Operator
Client Need
The telecom operator faced rising SIM swap fraud incidents, where fraudsters exploited weak verification processes to take over customer numbers. This led to compromised banking OTPs, account takeovers, and reputational damage. The operator needed:
• Stronger identity verification during SIM reissuance and number porting.
• Continuous monitoring of high-risk sessions to detect suspicious behavior.
• Compliance with telecom regulations around KYC, fraud monitoring, and consumer protection.
Technical Challenges
• Insider Collusion Risk: Fraudsters often colluded with retail agents to bypass checks.
• Device/Behavior Blind Spots: Legacy fraud systems only validated static KYC, missing behavioral anomalies.
• Escalating Losses: SIM swap incidents not only caused direct financial losses but also eroded customer trust in the brand.
K-Protect Solution
The operator integrated K-Protect’s Policy Engine and Session Integrity Monitoring into its SIM reissuance and porting workflows. Key features included:
• Adaptive Authentication Policies: MFA and biometric verification triggered for high-risk SIM change requests.
• Behavioral Biometrics: Detection of unusual typing, swipe, or navigation patterns during KYC submission.
• Insider Threat Monitoring: Real-time policy enforcement to flag agent collusion attempts.
• Compliance Intelligence: Automated audit logs aligned with TRAI and global telecom fraud prevention standards.
Impact
• 37% Reduction in SIM Swap Fraud within 6 months.
• 60% Fewer Customer Complaints related to unauthorized SIM reissuance.
• Faster Fraud Investigations, thanks to policy-driven alerting and evidence logs.
• Restored Customer Trust, strengthening the operator’s brand in a competitive market.